Terms of service
Welcome to the Sershop Creative Decorative Vase brand website (hereinafter referred to as "Sershop," "we," or "our"). This website is operated by the Sershop team, providing global users with browsing, purchasing, and customer service for creative decorative vases and home decor items.
Before using this website, please carefully read the following Terms of Service (hereinafter referred to as the "Terms"). By using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please immediately stop using this website.
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I. General Provisions
1. These Terms apply to all users who access, browse, register, or use this website.
2. We reserve the right to modify, update, or replace these Terms at any time. Modifications will take effect immediately upon publication on the website.
3. Continued access to or use of the website constitutes acceptance of the modified Terms.
4. If any part of these Terms is held to be invalid or unenforceable by law, such part shall not affect the validity of the remaining Terms.
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II. Website Usage Conditions
1. You must be 18 years of age or older or use this website with the consent of your parent/guardian.
2. You agree to use this website only for lawful purposes and may not use it for any illegal, fraudulent, infringing, or other harmful activities.
3. You may not:
Interfere with the normal operation of the website in any way;
Access or attempt to access the website server, database, or other systems without authorization;
Use automated tools (such as robots or web crawlers) to obtain website data;
Upload or distribute content containing viruses, malicious code, or other content that may damage the website.
4. We reserve the right to suspend or terminate the access rights of any user who violates these terms without prior notice.
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III. Account Registration and Security
1. You may need to register an account before using some functions of this website (such as placing orders or adding items to your favorites).
2. You must provide true, accurate, and complete personal information and update it promptly as necessary.
3. You are responsible for safeguarding your account username and password and bear full responsibility for all operations performed through your account.
4. If you discover that your account has been used without authorization, please notify us immediately. Sershop is not liable for any losses caused by your negligence in safeguarding your account information.
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IV. Products and Prices
1. We strive to provide accurate product descriptions, images, and pricing information. However, due to differences in monitors, photographic lighting, or human measurement errors, the actual product may slightly differ from the image.
2. We reserve the right to modify product information, prices, inventory, or discontinue the sale of a product at any time.
3. All prices are subject to the amount displayed at checkout.
4. We reserve the right to cancel or adjust orders for incorrect pricing caused by human error, technical problems, or system malfunctions.
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V. Orders and Payment
1. After submitting your order, you will receive a confirmation email indicating that we have received your order, but this does not mean that the order has been accepted.
2. We reserve the right to refuse or cancel orders due to insufficient inventory, incorrect pricing, payment failure, or other reasons.
3. All payments are processed through a secure and encrypted system; we do not directly store your credit card or payment information.
4. Please refer to our [Payment Policy] for detailed payment instructions.
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VI. Shipping and Customs
1. We provide shipping services to customers worldwide.
2. Some orders may be subject to additional customs duties, import taxes, or clearance fees, which are borne by the recipient.
3. Please refer to our [Shipping Policy] for details.
4. We are not responsible for delays caused by customs delays, policy changes, or third-party logistics.
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VII. Returns and Refunds
1. We hope you are completely satisfied with your purchase.
2. If you need to return an item due to quality issues or other reasons, please contact us within 14 days of receiving the item.
3. Please refer to our [Return Policy] for detailed instructions on returns and refunds.
4. We reserve the right to refuse applications that do not meet the return conditions or exceed the return period.
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VIII. Intellectual Property
1. All content on this website, including but not limited to text, images, designs, icons, trademarks, audio and video materials, graphical interfaces, and software, is the property of Sershop or its licensors and is protected by copyright and other intellectual property laws.
2. Without our written permission, no individual or organization may reproduce, reprint, modify, distribute, display, or commercially use the content of this website in any way.
3. The "Sershop" brand name, logo, and related designs are registered trademarks. Any unauthorized use may constitute infringement.
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IX. User-Generated Content
1. User-generated content (hereinafter referred to as "User Content") posted on this website must not contain illegal, obscene, insulting, defamatory, or content that infringes on the privacy or intellectual property rights of others.
2. You grant Sershop a worldwide, royalty-free, perpetual license to display, reproduce, distribute, or promote your User Content.
3. We reserve the right to remove or block any inappropriate content without notice to users.
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X. Disclaimer
1. This website and its content are provided "as is" without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
2. Sershop shall not be liable for any direct or indirect losses caused by the use of or inability to use this website, including but not limited to loss of data, loss of profits, or business interruption.
3. We are not responsible for the content of third-party websites, links, or advertisements. Users access third-party websites at their own risk.
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XI. Limitation of Liability
To the extent permitted by applicable law, Sershop's total liability will not exceed the amount you paid for the relevant products or services.
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XII. Privacy Policy
We respect and protect your privacy. For details on how we collect, use, and protect your personal information, please see our [Privacy Policy].
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XIII. Applicable Law and Dispute Resolution
1. These Terms are governed by applicable law (excluding conflict of laws principles).
2. In the event of any dispute, the parties shall first attempt to resolve it amicably through negotiation. If negotiation fails, either party may submit the dispute to an arbitration commission for arbitration. The arbitral award shall be final and binding on both parties.
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XIV. Contact Information
If you have any questions or concerns regarding these Terms of Service, please feel free to contact us:
Phone: +86 130 4887 2326
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Thank you for choosing Sershop!
We will continue to provide you with high-quality products and professional customer service.