Return Policy

Thank you for choosing Sershop Creative Decorative Vases! We understand the importance of peace of mind when shopping, so we offer a flexible and fair return policy to ensure a high-quality shopping experience. If you are not completely satisfied with our products, we will do our best to provide a solution.

Return Policy Overview

Return Period: You can apply for a return within 14 days of receiving the product.

Return Conditions: The product must be in brand new, unused, undamaged, and unaltered condition, and in its original packaging.

Return Costs: For returns due to quality issues, we will cover the round-trip shipping costs; for returns due to personal reasons (such as dislike, incorrect size, etc.), the customer will be responsible for the return shipping costs.

Refund Method: After confirming that the returned product is correct, we will refund the money to your account using the original payment method. Refund processing typically takes 5-7 business days.

Return Conditions

To ensure a smooth return process, returned items must meet the following conditions:

1. Unused and Undamaged: The returned vase must be brand new and unused or undamaged. All accessories (such as product labels, packaging bags, protective film, etc.) must also be intact.

2. Original Packaging Intact: We recommend inspecting the item immediately upon receipt to ensure it has not been damaged during shipping. Returned items must include all original packaging materials and be securely repackaged to prevent damage during the return process.

3. Return Request: The return request must be completed within 14 days of receiving the item, and proof of purchase or order number must be provided.

Return Process

1. Contact Customer Service: Please contact our customer service team via email to inform them of the reason for your return and the relevant order information.

2. Return Confirmation: Our customer service team will confirm the return information with you and provide a return address and further guidance.

3. Returning Goods: Please return the goods according to our return guidelines. Please use a reliable logistics service to ensure the safe return of the goods to our warehouse. We recommend using shipping with a tracking number to track the shipment.

4. Review and Refund: Once we receive the returned goods, we will review and confirm them, and process the refund after approval. The refund will be returned to the original payment method and will usually be completed within 5-7 business days.

Special Return Policy

1. Quality Issues: If the goods you receive are defective, damaged, or do not match your order, please contact our customer service team immediately. We will provide free returns and exchanges without incurring shipping costs.

2. Customized Items: As customized vases are made to individual requirements, returns and exchanges are not possible. Please confirm the design and size before placing your order. However, returns and exchanges are still possible if the item has quality issues or manufacturing defects.

3. Promotional Items: The return policy for promotional or discounted items is the same as for regular items. However, please note that some promotional items may only offer store credit or exchange services; please check the terms and conditions of the promotion for details.

4. Items Returned After the 14-day return period: Items returned after the 14-day return period cannot be returned or refunded.

Notes on Returns and Exchanges

Refund Processing Time: After your return request is confirmed, we will process your refund within 3-5 business days. Refund time depends on your payment method and bank processing speed.

Handling Multiple Returns: If there are multiple return requests within a short period, we may request more information to ensure your return complies with the policy.

Return Guarantee

We value every customer's shopping experience and strive to ensure you are satisfied with your purchase of the vase. If a return is due to product quality issues or other factors, we will provide timely processing and assistance. We hope that this return policy will provide you with peace of mind and a pleasant and worry-free shopping experience at Sershop.

Contact Us

If you have any questions about returns or need assistance, please feel free to contact our customer service team:

Phone: +86 130 4887 2326

We will do our best to ensure a smooth return process. Thank you for your support and understanding of Sershop.