Payment Policy
Thank you for choosing Sershop! To ensure a smooth and secure shopping experience, we offer multiple payment methods to ensure you can easily complete your payment and receive your desired creative decorative vase as soon as possible. Below are our detailed payment policies:
Payment Methods
Sershop support several major payment methods, allowing you to choose the one that best suits your needs:
1. Credit Card Payment:
We accept international credit card such as VISA, MasterCard, American Express, and Discover. Through our secure payment gateway, you can easily complete your payment by entering your card number, expiry date, CVV code, and other information.
2. PayPal:
For international customers, we offer a PayPal payment option. With PayPal, you don't need to provide credit card information; simply use your PayPal account to complete the payment and enjoy a convenient payment experience.
3. Google Pay:
We support Google Pay, providing users with a convenient and secure payment method. With Google Pay, you can pay directly using your linked bank card or account balance at checkout.
4. Apple Pay:
For iOS device users, we also support Apple Pay. Quickly and securely complete payments using Face ID or Touch ID on your iPhone, iPad, or Mac.
Payment Process
1. Select Items and Add to Cart:
Browse our creative vases, select your favorite style and quantity, and add them to your cart.
2. Checkout:
On the cart page, click the "Checkout" button and fill in your shipping address and personal information.
3. Choose Payment Method:
On the payment page, you can choose your preferred payment method, including credit card, PayPal, Google Pay, Apple Pay, etc.
4. Complete Payment:
After selecting a payment method, you will be directed to the corresponding payment platform to complete the payment. After successful payment, you will see a payment confirmation page and receive a payment confirmation email containing your order details and estimated shipping time.
5. Order Processing:
After payment is completed, we will process your order as soon as possible and arrange shipment promptly.
Payment Security Guarantee
Sershop is committed to ensuring your payment security. All payment transactions are processed using internationally standardized encryption technology to ensure your payment information is not compromised. We take the following security measures to protect your payment information:
SSL Encryption: All payment information is protected by SSL (Secure Sockets Layer) encryption technology to ensure your sensitive data is not stolen during transmission.
Payment Gateway Security: We partner with reputable payment platforms such as Alipay, PayPal, Google Pay, and Apple Pay to ensure your payment process is secure and reliable.
3D Secure Authentication: For credit card payments, we use 3D Secure technology for dual authentication to further enhance payment security.
Payment Time
Payments are typically instant. For instant payment methods such as credit cards, PayPal, Google Pay, and Apple Pay, payments are completed within seconds, and your order is confirmed immediately.
Order Payment Issues
If you encounter any problems during the payment process, or if your payment is unsuccessful, you can refer to the following solutions for common problems:
Payment Failure or Rejection: Please ensure your payment information is correct and confirm that your payment card or payment account has sufficient funds. If payment fails, please check your card's expiration date and bank settings, or contact customer service for assistance.
No Payment Confirmation Received: If you haven't received a confirmation email after payment, first check your spam/junk mail folder. If you still haven't received it, please contact the Sershop customer service team to verify your order status.
Order Amount Discrepancy: If the payment amount doesn't match the order amount, please contact our customer service as soon as possible, and we will do our best to resolve the issue for you.
Taxes and Customs Duties
Domestic Orders: For domestic orders, all product prices include relevant taxes and fees; no additional payment is required.
International Orders: For international orders, additional customs duties or import taxes may apply according to the tax policies of the destination country. These additional costs are borne by the customer; please refer to local customs regulations for specific amounts.
Payment Issues and Support
If you encounter any problems during the payment process, or have any questions about payment, please feel free to contact our customer service team. We are happy to assist you:
Phone: +86 130 4887 2326
We are committed to providing a safe, convenient, and enjoyable shopping experience, allowing you to easily enjoy the pleasure of shopping.
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Thank you for choosing Sershop! We hope our creative decorative vases will bring more beauty and inspiration to your home.