Privacy Policy
Sershop takes your privacy very seriously. We are committed to ensuring the security of your personal information and providing a safe and transparent shopping experience. This Privacy Policy explains how we collect, use, protect, and disclose your personal information. Please read the following carefully before using our services.
1. Information We Collect
To provide a superior shopping experience and process your orders, we need to collect the following types of information:
Personal Information
Basic Information: Includes your name, email address, contact number, shipping address, etc.
Payment Information: Includes your credit card information or other payment methods (such as PayPal, Google Pay, etc.) and the billing address associated with the payment. This information is typically managed by the payment processor, and we do not directly store your payment information.
Account Information: If you register an account with Sershop, we will collect your username and password, etc.
Order Information
Shopping History: We collect information related to your orders, such as the purchased items, order amount, shipping address, etc., in order to process orders and provide after-sales service.
Technical Information
Browsing Information: We collect information about your device and browser, such as your IP address, browser type, device type, pages visited, and click data. This information helps us optimize the website experience and provide personalized recommendations.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your website browsing experience, such as recording your login information, language preferences, or shopping cart contents. You can choose to disable cookies, but this may affect your experience using the website.
2. How We Use Your Information
The information we collect is used for the following purposes:
Order Processing: To process and manage your orders, including payment, delivery, and after-sales service.
Improving User Experience: We use the information we collect to analyze your shopping behavior, improve website design, functionality, and content, and provide products and services that better meet your needs.
Marketing: With your consent, we may use your email address, mobile phone number, and other contact information to send you promotional information, news, or other marketing content related to Sershop. You can unsubscribe from our emails at any time.
Customer Service: We may use your information to respond to your inquiries, complaints, or other customer service requests.
Compliance: We ensure we comply with applicable laws and regulations, such as tax and anti-fraud requirements.
3. How We Protect Your Information
Sershop is committed to protecting the security of your personal information. We take the following measures to ensure your information is protected:
Encryption Technology: We use industry-standard encryption technologies (such as SSL/TLS encryption protocols) to protect your transactions and personal information, especially when processing payment information.
Secure Storage: All personal information and transaction data are stored on secure servers, and we conduct regular security audits to ensure our systems are secure.
Access Control: Only authorized employees can access your personal information, and we also train our internal staff to ensure they understand and comply with relevant privacy policies.
Third-Party Payment Processors: We use professional payment processors to process your payment information, ensuring your payment data is protected. We do not directly store your payment information.
4. Sharing Your Information with Third Parties
We promise not to sell or lease your personal information to third parties. We may share your information with third parties in the following situations:
Third-Party Service Providers: We cooperate with external service providers (such as delivery companies, payment processors, etc.) to complete order processing and other services. We will only provide these service providers with the minimum amount of personal information necessary to complete the service.
Legal Requirements: We may disclose your information to government agencies or law enforcement if required by law or to protect the rights, property, and safety of Sershop, our customers, or others.
Business Transfer: If we undergo corporate restructuring, merger, acquisition, or sale of assets, we may transfer your information as part of the transaction. In this case, we will endeavor to notify you.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. Specific rights include:
Right of Access: You have the right to request access to the personal information we hold about you.
Right of Correction: If you find any personal information we hold to be inaccurate, you have the right to request that we correct it.
Right of Deletion: In certain circumstances, you have the right to request that we delete your personal information, especially when your information is no longer needed to provide the service.
Withdrawal of Consent: If we process your information in certain circumstances based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the legality of the processing prior to withdrawal.
Oppose Marketing: You can opt out of marketing emails or text messages we send at any time. Each marketing email and text message will include an unsubscribe link or instructions.
6. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe we may have collected personal information from a child under the age of 13, please contact us immediately and we will take steps to remove that information as soon as possible.
7. Updates to this Privacy Policy
Sershop reserves the right to update or modify this Privacy Policy at any time. We recommend that you review our Privacy Policy periodically to ensure you are aware of our latest privacy protections. Any changes to the Privacy Policy will be posted on this page, and the updated policy will take effect from the date of posting.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or information processing methods, or wish to exercise your related rights, please feel free to contact us:
Phone: +86 130 4887 2326
We will do our best to assist you.
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Thank you for choosing Sershop! We are committed to processing your personal information in the safest and most transparent way to ensure your shopping experience is not only enjoyable but also worry-free.