Shipping Policy

Thank you for choosing Sershop! We are committed to providing efficient and secure delivery services to our global customers, making it easy for you to purchase our creative decorative vases no matter where you are. Below are our detailed shipping policies to help you understand all about shipping, fees, and other relevant information.

1. Order Processing Time

Order Processing Time:

All orders will be processed within 1-3 business days. Processing time may vary depending on product availability, order volume, or other special circumstances.

Pre-order Items:

If your order includes pre-order or customized items, we will confirm the estimated shipping time with you via email. Processing time for customized items may be slightly longer than for regular items.

Holiday Processing:

Please note that shipping services may experience delays during global holidays. We will do our best to ensure your order is shipped on time.

2. Shipping Methods

We partner with several leading global logistics companies to ensure your order arrives safely and on time. Below are our main shipping options:

Standard Shipping:

Standard shipping is available for all orders, with an estimated delivery time of 7-15 business days, depending on the destination country and region. Delivery time may vary depending on the destination.

Choosing Standard Shipping will give you more competitive shipping rates, suitable for customers who are not in a hurry to receive their goods.

Expedited Shipping:

If you require faster delivery, we also offer an expedited shipping option, with an estimated delivery time of 3-7 business days, applicable to most countries. Expedited shipping fees are generally higher; the specific cost will be displayed at checkout.

3. Shipping Costs

Shipping Costs:

Shipping costs are determined by several factors:

Destination Country/Region: Shipping costs vary by country and region.

Order Weight and Volume: The weight and volume of the goods directly affect shipping costs.

Selected Shipping Method: Standard shipping and expedited shipping have different costs; expedited shipping will be more expensive.

You can view detailed shipping cost information at checkout; all costs will be clearly listed before payment.

Customs and Import Taxes:

Some orders may be subject to additional customs and import taxes. These costs are usually borne by the recipient, and the specific amount depends on the customs regulations of the destination country. We recommend checking the relevant policies of your country/region before purchasing.

4. Delivery Area

Global Delivery:

We offer international delivery services to most countries and regions. Whether you are in Europe, North America, Asia, Australia, or elsewhere, Sershop is committed to delivering creative vases to you.

Remote Areas:

For some remote or difficult-to-deliver areas, delivery time may be affected. If delivery services are limited in your area, we will provide relevant information at checkout, or you can contact our customer service for detailed delivery arrangements.

Undeliverable Areas:

Currently, due to laws, transportation restrictions, or reasons that logistics companies cannot cover in some countries and regions, we are temporarily unable to provide delivery services to certain areas. If your address cannot be delivered, you will see a relevant message at checkout.

5. Order Tracking

Order Tracking:

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your package on the courier company's website and track the delivery progress in real time.

6. Delivery Delays and Losses

Delays:

While we make every effort to ensure your order arrives on time, international orders may sometimes experience delivery delays due to factors such as weather, natural disasters, traffic, or customs clearance. We recommend that you wait patiently after the expected delivery time and check the shipping status of your order regularly. If the delivery delay exceeds the expected time, you can contact customer service at any time for the latest shipping information.

Lost Packages:

If your package is lost during delivery, please contact us within 24 hours. We will assist you in making an inquiry to the logistics company and take necessary measures as appropriate. If the goods are damaged in transit, you can also apply for a return according to our [Return Policy].

7. Receiving and Signing for Goods

Confirming Receipt:

Please check the packaging for damage immediately upon receiving the package. If you find any damage to the goods or packaging, please report it to the delivery person immediately and refuse to sign for it, or take photos as evidence. Then contact our customer service as soon as possible, and we will help you resolve the issue.

Signing Responsibility:

Please ensure that the delivery address you provide is complete and accurate, especially the postal code, city, and contact number, to avoid affecting delivery. If an incorrect address prevents delivery or results in a return, you will be responsible for additional reshipment fees.

8. Address Changes and Reshipment

Address Changes:

If your order has not yet been shipped, you can contact the Sershop customer service team to change the delivery address. However, if the order has already been shipped, we cannot change the address. You can try contacting the delivery company directly to change the delivery address.

Reshipment:

If your package fails to be delivered and is returned, you will need to pay for the reshipment. Please note that return and reshipment costs are borne by the customer.

9. Returns and Refunds

Return Policy:

If you need to return an item, please refer to our [Return Policy]. For returns due to product quality issues, Sershop will cover the return shipping costs.

Refund Policy:

Once we receive and verify your returned item, we will process your refund within 5-7 business days. The refund will be sent to your original payment method.

Contact Us

If you encounter any problems during the delivery process or have any questions about your order's shipping, please feel free to contact our customer service team:

Phone: +86 130 4887 2326

We are dedicated to assisting you and ensuring your shopping experience is as smooth as possible.

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Thank you for choosing Sershop! We hope our creative decorative vases will add beauty and inspiration to your life. Please feel free to contact us if you have any questions or suggestions.