FAQ
Frequently Asked Questions (FAQ)
Welcome to Sershop's FAQ page! We understand you may have many questions during your shopping experience, so we've compiled some frequently asked questions and answers below. If you don't find the answer to your question, please feel free to contact our customer service team.
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1. How do I buy Sershop products?
You can browse our products and place your order directly through our website. Select the vase or home decor item you wish to purchase, click "Add to Cart," and then proceed to checkout to complete payment. If you have any questions, our customer service team is always ready to assist you.
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2. Can I modify or cancel my order?
Once your order is confirmed and enters the shipping process, we regret that we cannot modify or cancel it. If you need to change or cancel your order, please contact our customer service team as soon as possible, and we will do our best to assist you.
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3. How do I pay for my order?
Sershop accept various payment methods, including:
Credit cards (such as Visa, MasterCard, American Express, etc.)
PayPal, Google Pay, Apple Pay
All payments are processed using secure encryption technology to ensure your payment information is protected.
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4. Where can I check my order status?
You can log in to your account to view your order history and current status. After your order ships, we will send you an email with a tracking number, which you can use to track your package's real-time location on the shipping company's website.
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5. Do you offer international shipping?
Yes, we offer international shipping. No matter where you are, you can shop our creative decorative vases and home goods on Sershop. Please note that international orders may incur additional customs duties and taxes, which will be displayed at checkout.
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6. How long does delivery take?
Delivery time depends on your location and the shipping method you choose. Generally, order delivery takes between 7-15 business days, but delivery times may vary by country.
Please note that deliveries to certain areas may be delayed.
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7. Can I choose a specific delivery date?
Currently, we do not support selecting a specific delivery date. We will deliver your order as quickly as possible according to the delivery company's schedule.
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8. How do I track my package?
Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to check the package's shipping status on the corresponding courier company's website.
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9. What should I do if I receive a damaged or defective item?
We take product quality very seriously and ensure that every item undergoes rigorous inspection before shipment. If you receive a damaged or defective item, please contact our customer service team as soon as possible, and we will provide you with a return or exchange service.
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10. What is your return policy?
We offer a hassle-free 14-day return service. If you are not satisfied with your purchase, you can apply for a return within 14 days of receiving the item. Please refer to our [Return Policy] for specific requirements and procedures for returns.
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11. Can I exchange the product color or style?
You can modify your order at any time if you have not yet completed payment. If the order has been paid and is in the shipping process, we cannot provide exchanges. If you are not satisfied with the item after receiving it, you can return or exchange it according to our return policy.
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12. How do I request a refund?
Refunds will be processed according to your payment method. We will process your refund after receiving the returned item and confirming it meets the return conditions. Typically, refunds will be returned to your account within 7-10 business days.
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13. How do I know if you have the item in stock?
Each product page displays the item's stock status. If an item shows "Low Stock" or "Out of Stock," please subscribe to product notifications or check regularly; we will update the stock information promptly.
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14. Can I have the item shipped to a different address?
Yes, you can enter any address you wish to ship to at checkout, including gift addresses. We also offer gift wrapping services if you choose to send it as a gift.
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15. Are your products handmade?
Yes, most of our creative decorative vases are handmade, and each piece has unique artistic value. Due to the handmade nature of the process, slight color variations or differences in detail may occur, which is what makes each item unique.
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16. Are there any discounts or promotions?
We regularly offer discounts and promotions, especially during holidays and anniversaries. You can get the latest offers by subscribing to our emails or following our social media platforms.
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17. Can I use a promo code?
Yes, if you have a valid promo code, you can enter it at checkout. The rules for using the promo code and its expiration date will be stated on the promotion page or in the email.
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18. Is my account information secure?
We are committed to protecting your privacy and personal information. All payment information is encrypted to ensure the security of your account. Please see our [Privacy Policy] for more information.
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19. How do I change my account information?
You can log in to your account at any time and go to the "Account Settings" page to update your personal information, password, or shipping address. If you encounter any problems, please feel free to contact our customer support team.
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20. How do I contact Sershop customer service?
If you have any questions or need assistance, please contact us through the following methods:
Phone: +86 130 4887 2326
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We hope these FAQs have helped resolve some of your concerns. If you have any further questions or need additional assistance, please feel free to contact our customer service team. We will do our best to support you. Thank you for choosing Sershop, and happy shopping!